OneCloud PMS Guide

Access to OneCloud PMS is secured by a role-based authentication system. Each staff member is assigned a specific role that grants them access only to the parts of the system relevant to their job, ensuring data security and operational efficiency.

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Gain immediate insights with a real-time overview of your hotel's key metrics. Track revenue, occupancy, ADR, and RevPAR at a glance. The dashboard also features an activity feed for recent check-ins and payments, lists for today's arrivals and departures, and charts for room status and occupancy overview.

Empower your front office with an interactive room rack. Manage check-ins and check-outs with a single click, update housekeeping statuses (Clean, Dirty, Inspected, Out of Order) on the fly, and get a quick overview of guest names and folio balances for each occupied room.

Effortlessly create, manage, and track all guest reservations from a centralized, searchable list. Filter by status (Confirmed, In-house, Checked-out, etc.), search by guest name, and access any guest's complete dossier with one click.

Visualize your bookings and room availability over a monthly timeline. The color-coded grid shows the status of each reservation and allows you to quickly identify available slots. You can navigate between months and create new reservations directly from the calendar view.

Maintain a complete and detailed portfolio of all your guests. Search for any guest by name or dossier ID to access their contact information, reservation history, and financial records, enabling personalized service and efficient management.

Streamline your housekeeping operations from a dedicated dashboard. Update room cleaning statuses for each floor, log maintenance issues with priority levels, and manage a complete lost & found inventory, ensuring your property is always at its best.

Oversee all guest financial accounts with precision. View detailed folios, filter guests by balance status, process payments, settle credit balances, and generate professional, itemized invoices for any guest at any time.

Take full control of your front desk cash flow. Open and close shifts, record cash and card transactions (expenses and external inflows), and generate detailed, printable reports for each session, ensuring financial accountability.

Master your revenue strategy by defining and managing multiple dynamic rate plans (e.g., Standard, Non-Refundable, Corporate). Set specific prices for each room type and guest segment (Individual, Group, Agency) within each plan.

Run your food and beverage operations smoothly with a dedicated Point-of-Sale interface. Manage orders from a configurable menu, process direct payments (cash or card), or charge directly to a guest's room for a seamless experience.

Organize your wellness center with a professional scheduling tool. Manage appointments, therapist assignments, and service bookings in a clear, time-based grid. Process payments or charge services to a guest's room folio.

Simplify guest laundry services with a straightforward POS interface. Quickly add charges for different clothing items and services from a customizable menu and post them directly to the guest's folio.

Coordinate all guest transportation needs, from airport transfers to daily shuttles and private disposals. Schedule drivers, vehicles, and manage payments or room charges efficiently from a daily schedule view.

Keep your property in top condition by logging, tracking, and managing all maintenance requests. Assign priority levels, update job statuses (Reported, In-Progress, Completed), and maintain a complete history of all technical interventions.

Analyze your hotel's performance with a powerful analytics dashboard. Generate, view, and download a wide range of operational and financial reports, from daily arrivals and billing summaries to comprehensive statistical bulletins.

Customize every aspect of the PMS to fit your hotel's unique needs. Configure hotel information, define the physical structure (floors, room types), manage user accounts and permissions for each department, and set up menus for all your services.